Privacy & Cookie Policy

This page contains both our Privacy Policy and our Cookie Policy.

Privacy Policy

Access Floors Distribution Limited (“AFD”, “we”, “us”) is committed to protecting and respecting your privacy. This privacy policy sets out the basis on which any personal data we collect or you provide will be processed by us when you use (“the website”). Should we ask you to provide data by which you can be identified, it will only be used in accordance with this privacy policy.

Who we are
Access Floors Distribution Limited is a company registered in England & Wales, Company Number 07051550. The registered office is at Unit 5a Premier Business Park, Westfields Trading Estate, Faraday Road, Hereford, HR4 9NZ. VAT Registration Number 986 7421 68.

Legal basis
We will process your data for the purposes detailed in this policy under legitimate business interests. The nature of our legitimate interests are:

  • contractual obligations – should you make an enquiry or place an order with us, we will collect your personal data in order to fulfil this service;
  • consent – should you provide your personal data to receive product or other marketing information by using a website enquiry form we will ask whether you give consent to direct marketing;
  • legal compliance – should we need to pass your personal data to governmental, regulatory or law enforcement agencies in order for us to comply with the law.

What we collect
When you contact us or visit our website we may collect and process data which you have provided to us. This may include:

  • your name and contact information, including company name, email address, telephone number and postal address;
  • your internet protocol (IP) address and details of your browsing activity during visits to the website including location data. IP addresses are anonymised. See our Cookie Policy for more information.

How we use your information
We use your personal data in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us;
  • to provide you with the information, products and services that you request from us;
  • to review and improve our website;
  • to notify you about changes to our products, services or website, where we have your consent;
  • to fulfil our legal and compliance related obligations (e.g. requests from law enforcement agencies).

Disclosure of your information
AFD will never sell, rent, loan, trade or otherwise disclose your personal data, except as described in this policy or required by law. However, we may share your data with trusted third party business partners so that we can provide services requested. These include:

  • delivery organisations, to fulfil orders for products and services;
  • marketing agencies, to assist in providing a positive customer experience;
  • third party suppliers, to assist us in performing our services. We use to supply and support our live chat service. If you use this service we will collect your name, email address and the contents of your live chat session. We will normally keep this information for two years before deletion. All live chat communication is over 128bit Secure Socket Layer, and all data is housed on encrypted servers. View the privacy policy here ;
  • analytics and search engine providers, such as Google Analytics, to assist in the improvement and optimisation of our website (on an anonymised basis).

In each case, we will ensure these third party business partners are only allowed to use your data to provide services to us and for no other purpose. AFD will not permit them to contact you for marketing purposes.

If the AFD business is sold or integrated with a third party, your data may be one of the transferred assets.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience and allows us to improve our site. For detailed information, see our Cookie Policy.

Links to other websites
Our website may contain links to other websites. We do not have any control over third party websites and they are not subject to this privacy policy. You should exercise caution and always check the privacy policy of third party websites before using them.

Social media
When you use the website, you may be able to share information through social media networks such as LinkedIn, Facebook and Twitter, e.g. through ‘likes’ or reviews. When doing this your data may be visible to providers of social network services and their users, as well as AFD. We recommend that you consider the privacy settings and policies on your social media accounts, so that you are clear how your data may be used and shared.

Security and retention period
Your privacy and protection of your personal data is very important to AFD. We comply with the Data Protection Act 2018, which incorporates the European General Data Protection Regulations (GDPR) and treat all your data as confidential. We have secure systems in place to prevent any unauthorised access, disclosure or corruption of any personal data we hold.

Transmission of information via the internet is not completely secure. Our website uses Secure Sockets Layer (SSL) encryption to protect data you enter into contact forms, but we cannot guarantee the security of data transmitted to our site over unsecured internet or email connections

AFD will only retain your personal data for as long as is necessary for the purposes described in this policy. Retention periods will vary according to the type of the data and the reason that we have the data.

Your rights
By law, you have rights relating to your personal data and how we use it. You have the right to:

  • have your data processed in a fair, lawful and transparent way;
  • be informed about how your personal data is being used;
  • access personal data we hold about you;
  • require us to correct any mistakes in your personal data;
  • require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
  • request that we transfer your personal data to you or another service provider in a simple, structured format;
  • object at any time to processing of your personal data for direct marketing purposes;
  • object to automated decision making concerning you or that significantly affects you;
  • object in certain other situations to our continued processing of your personal data;
  • restrict or temporarily stop our processing of your personal data in certain circumstances.

You can exercise your rights at any time or request a copy of all personal data we hold about you contacting us at the address below. Access requests are free of charge. However where the request made is excessive or manifestly unfounded, we may charge a ‘reasonable fee’ to cover the administrative costs of providing you with details of the data we hold about you. Requests will be responded to within one month from date of receipt. Please contact:

Access Floors Distribution Ltd
Unit 5a Premier Business Park
Westfields Trading Estate
Faraday Road
HR4 9NZ.


Further information, including how to complain about our use of your personal data, can be obtained from the UK Information Commissioner’s Office (ICO) – – or by phone at 0303 123 1113.

Changes to this privacy policy
We may update this privacy policy from time to time. Please regularly check this page to ensure you are aware of the most up to date version.

This privacy policy was last updated on 1 September 2018.

Cookie Policy

Cookies are small text files held on your computer allowing us to give you the best browsing experience possible. We use Google analytics to track our site visitors in order to continually improve our website. You can delete and block cookies but please note this may impair your website experience and some features may not work. By using our website you accept our use of cookies.

What is a cookie?
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.

Why do we use cookies?
We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.

Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer.

How do I reject and delete cookies?
We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by Access Floors Distribution Ltd by changing your browser settings – see the help function within your browser for further details. Please note that most browsers automatically accept cookies, so if you do not wish cookies to be used you may need to actively delete or block the cookies. Note, however, that if you reject the use of cookies you will still be able to visit our website, but some of the functions may not work correctly. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

List of cookies we collect
Google Analytics – These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit

This cookie policy was last updated on 1 September 2018.

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IMPORTANT NOTICE. By submitting a request to download information, you are granting Access Floors Distribution Ltd permission to store and process your data according to our Privacy Policy. Your information will never be sold to or shared with any third party. The data you submit will only be used in relation to your enquiry and to keep you up to date with news from AFD Ltd. You can unsubscribe from emails at any time.

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